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Enterprise Digital Upgrades Software
Tues 11/18/03
 
Enterprise Digital Hosting (www.enterprisedigital.net) have announced the installation of the new Billing and Tech Support system as part of their continuing expansion and improvement in services.
 
The old system is being replaced with WHM Autopilot. By the end of 2003 all aspects of the Billing, Support and Account Management will be integrated enabling EDH to provide better Sales and Support to clients.
 
Enterprise Digital's Chief of Operations Mike Jackson described the transition to the new system as "the smoothest I've ever seen," in an operation which took just two days to complete with no interruption to service.
 
He went on to explain "We knew for some time the old system was deteriorating. We were spending more and more time fixing it and it was threatening to affect customer service. When the sign-up system broke again last Friday the CEO decided enough was enough."
 
It didn't take long to find a replacement system. "The CEO sent me the link to WHM Autopilot. Our initial reaction was 'Wow!' The only thing that impressed us more than the system was the service. Within 8 minutes of receiving our initial enquiry on Saturday afternoon they had responded and by Monday the new Billing system was up and running."
 
System upgrades will continue with no interruption to service anticipated.
 
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